Frequently Asked Questions

Everything you need to know about your Tom's Trunks experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the UK, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, underwear cannot be returned unless faulty.

How should I care for my Tom's Trunks products?

To maintain the quality of the fabric, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or tumble drying at high temperatures.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How do I know which size to order?

Please refer to our comprehensive Size Guide located on each product page. Our trunks are designed for a relaxed fit, so if you are between sizes, we recommend sizing down.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. Most of our collection is crafted from 100% organic cotton and eco-friendly dyes to minimize our environmental footprint.